Return and refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 30 days of receiving your item.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Item must be unused, unworn, and in original condition.
  • All accessories, manuals, protective films, and tags must be included.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

  • Customized or personalized products
  • Gift cards
  • Final sale items
  • Items marked as “non-returnable” on the product page

Returns that do not meet these conditions may be refused.

2. How to Start a Return

To begin the return process:

  1. Email us at support@upmara.com within 30 days of delivery.
  2. Our support team will review your request and provide the return authorization and instructions.
  3. Once you ship the item back to us, please provide the tracking number for faster processing.

Return Shipping Costs

  • Customers are responsible for return shipping costs,
    except in cases where the item arrived damaged, defective, or incorrect.
  • We do not reimburse shipping fees paid at checkout.

3. Processing Your Refund

Once we receive your returned item:

  1. We will inspect the condition of the product.
  2. You will be notified via email whether your return has been approved or rejected.
  3. Approved refunds will be issued to your original payment method within 3–5 business days after inspection.

Note:

  • Refund timelines may vary depending on your bank or card issuer.
  • Shipping fees (if charged) are non-refundable.

4. Exchanges

We accept exchanges within 30 days of delivery.

Exchanges are available for:

  • The same item
  • A different size or color (if available)

Exchange Process

  1. Contact support@upmara.com with your exchange request.
  2. We will provide return instructions.
  3. After we receive and inspect your original item, we will ship the replacement.

Exchange Shipping Costs

  • Customers are responsible for shipping costs both ways unless the original item was delivered damaged or incorrect.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item:

  • Contact us at support@upmara.com within 48 hours of delivery.
  • Please include photos of the damaged or incorrect product.
  • We will send a replacement or issue a full refund, including shipping costs, at no cost to you.

6. Contact Information

If you have any questions about returns, exchanges, or refunds, you may contact us using the details below:

Upmara Customer Support

    Business Name: Upmara

    Business Hours:

    Monday – Friday: 9:00 AM – 5:00 PM (EST)
    Saturday: 10:00 AM – 2:00 PM
    Sunday: Closed